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We would like to thank
everyone who has sent in feedback to us at Best Cruises.
We have been overwhelmed by your support and excitement
in our website and services. Your comments and
constructive remarks are helping us to fine tune our
provision of service to you our clients.
If you would
like to add your voice and assist us in developing truly
the best Travel site in Australia then email
feedback@bestcruises.com.au.
This section has now grown so huge that we've had to break it into year group categories... so if there doesn't look like there is much here for 2005, check these out!!!
2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003
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"..wonderful
cruise.." |
Sent: Thursday, 24 Nov 2005
Attention: Monika
Just to let you know that we are back safely from
our cruise to Mexico on the Norwegian Star. We had a
wonderful time and the arrangements worked out very
well except for the inevitable delays in the USA
trying to get through Immigration. However, United
Airlines were very helpful in arranging alternative
flights so we were not delayed too long. We only had
a couple of problems. It was hard to communicate
with NCL directly from Australia about shore
excursions ... but with the help of the staff on the
ship we worked it out.
The only other problem we had was that there were at
least three birthday messages sent to the ship on my
birthday and we did not receive any of them which
concerns me... Otherwise we had a wonderful cruise
and would recommend the Norwegian Star as a great
ship.
Thank you for all your assistance
Sandra and Ray
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"..Thank
you.." |
Sent: Wednesday, 23 Nov 2005
Hi Monika
Thank you for all your help with our travel. Your
assistance has been wonderful.
Tania
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"..extremely
impressed.." |
Sent: Friday, 11 Nov 2005
Hi Carl,
Just to not to advise that we have arrived back from
our holiday and I just wanted to say thanks for all
your help. I was extremely impressed with NCL and
particularly the Norwegian Wind. I would highly
recommend to anyone as the food, service and
condition of the ship were exceptional to say the
least...
Thanks again, I hope this feedback helps. I will
give you a call next time I look to cruise, hopeful
not be too far away.
P.S. Thanks for recommending the higher class cabin
on the ship. Well worth it. The suite was
fantastic!!!
Russell
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"..highly recommend(ed).." |
Sent: Monday, 7 Nov 2005
Hi
This was my first cruise, I found the Melody very
clean and the choice of food great. But the best of
all was the youngsters that got us off our backsides
and on to exercise----games---and dancing, a
fantastic group of people. I would highly recommend
this ship and all in it.
Maureen
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"..easiest cruise booking.." |
Sent: Tuesday, 1 Nov 2005
Dear Carl
Thank you for your assistance in booking this
cruise....its been the easiest cruise booking we've
made yet! You were so quick.
Regards
Hilary
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"..A trip of a lifetime.." |
Sent: Tuesday, 1 Nov 2005
Dear Monika
We had the most wonderful time on the QE2, it was
fantastic. A trip of a lifetime. We were asked to
sit at the Captains table for the entire cruise! The
excursions were so well organised even though the
ship was completely full. The standard of food and
the service were excellent.
Thanks for your help Monika
Regards
Megan
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"..Informative.." |
Sent: Tuesday, 1 Nov 2005
I would like to say how happy I am with your
newsletter, its great, informative etc. I am really
pleased with my sub. with this company. THANK YOU
Daphne
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"..spot on.." |
Sent: Monday, 31 Oct 2005
Hello Carl,
Just returned from Norwegian Wind cruise. Our cabin
was great _ q.s. bed, extra large window , chilled
champagne and fruit basket waiting for us. This was
our second very successful cruise booked through
Best Cruises. Thank you for looking after us so
well. All arrangements were spot on... Thank you
again.
Lynne
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"..good deal.." |
Sent: Tuesday, 25 Oct 2005
Dear Monica
We had a good time last year when you booked us on
the P.O. Pacific Sky This year we want to book again
--this time on the Tropical Treats May 2006. Can you
work your magic and get us another good deal ?
Warm Regards
Rosemary
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"..professional.." |
Sent: Tuesday, 25 Oct 2005
Dear Monika,
Greetings from New South Wales... we enjoyed our
holiday and especially the cruise... Food was great
and we enjoyed the shore excursions... Thanks again
for all your efforts for us this year - we really
did appreciate your professionalism and
assistance... We hope you are well and that you have
decided to stay on in Australia. Take care.
Regards,
Karen and Ken
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"..thank you.." |
Sent: Tuesday, 11 Oct 2005
Hello MONIKA,
..A WOWWWWWW... THANKS TO YOUR FOR YOUR
CONTRIBUTIONS IN THE WONDERFUL HOLIDAY BRENDA AND I
HAVE JUST COMPLETED.
In fact we actually left the ship at Melbourne after
arranging with the ship's company to allow for the
customs in Melbourne. We just missed the little ones
too much. We have also extended our return flights
to Melbourne to be taken up at a later date...
SO THANKS AGAIN FOR ALL YOUR EFFORTS AND
RECOMMENDATIONS.
Spencer
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"..wonderful.." |
Sent: Tuesday, 11 Oct 2005
Dear Monika We have just returned from our 6
week journey which included 19 days on the Carnival
Spirit. Every thing we did by e-mail went off with
out a hitch. The ship was excellent, great
states room, Thank you. Suggest that all your
customers should try a balcony. We had balmy weather
so depending on what was happening on either side so
we moved from Port to Starboard. Mostly in Tee
shirts, however cold and wet weather gear was needed
at the Athabascia Glacier, and in the Alaskan
ports.
Vancouver, Glacier Bay, Lake Louise, the Hawaiian
islands all excellent and these are but to name a
few of the places we ventured. The whole trip was
wonderful. Particularly when the lot was done by
e-mail and without one hiccup. Thank you again it
was indeed a great trip Cheers Judy and Bernie |
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"..awesome time.." |
Sent: Monday, 3 Oct 2005
Hi Monika
Just a quick email to let you know we had the most
awesome time on our cruise. It was my first time and
I was blown away.
You booked us on the 12 day Mediterranean cruise
from Southampton sailing on 18th July this year. I
am pretty sure that we booked a cabin on the 5th
deck on the inside but when we came to check in –
voila!!! We had been upgraded to level 4 with an
outside cabin and instead of the Mauritania
Restaurant – we dined in the Caronia Restaurant! I
can tell you that the service was excellent –
probably the only complaint we would have is that
there was too much food!!!! Ha ha ha ha We had to do
quite a few ‘strolls’ around the deck after dinner
at night. We will definitely be looking forward to
our next cruise – sometime in the future.
Thanking you and your staff so much for organising
it for us.
Best regards
Faye and Alister |
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"..thank you.." |
Sent: Friday, 30 Sep 2005
Hi Monika
Well we have safely returned from our trip and as
promised I am letting you know how it all went.
Honolulu was fun, Alaska breathtaking, San Francisco
vibrant and Canada spectacular. We packed in as much
as humanly possible in all of the places that we
visited, so much so that we had to give Mum a couple
of afternoons off to catch up on some rest. The
accommodation, tours and cruise were exceptionally
well run and we really could not fault anything. I
would travel again any day with Cosmos or Princess
Cruises...
In short we had a wonderful holiday and we thank you
for all of the work that you put in to make it so. I
will talk to you again, next year hopefully, when I
am looking at my next holiday. I best take my
husband this time.
Once again thank you for all of your assistance.
Debbie, Pat and Susan |
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"..unbelievable.." |
Sent: Friday, 30 Sep 2005
Hello...
Guess what! We just got back from cruising on the
Norwegian Wind in Hawaii and it was a real blast. A
fantastic cruise around all of the Hawaiian islands
and the price was unbelievable. You get your airfare
to and from Hawaii cruise for 10 nights on the
fabulous Norwegian Wind (with full international
crew) includes all entertainment port charges and
tipping fees (yanks pay US$10 per person per day)
your cabin is a lot bigger than the P&O line with a
double porthole window for ……..wait for
it…………..$1979 per person.
For this deal you have to book through Best
Cruises.com they are located on the web site and
work from West Australia you should check it out. It
was the same company we had used for the P&O cruise
very reputable and I would have no hesitation in
recommending them to anyone. A fabulous person, Sue
handled both bookings for us minimum fuss and
answered all our queries very promptly a real
pleasure to do business with them and we will
certainly continue to use them in the future...
Regards
Bob and Cathy |
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"..attention to details.." |
Sent: Monday, 26 Sep 2005
Hi Monika,
We arrived home just an hour late due to delay in
loading in KL.
Thankyou for all the arrangements, everything just
fell into place at all times. We were upgraded by
MIA from Brisbane to KL to Business for the entire
journey to LHR.
The QE II was an incredible experience that we
loved. We were upgraded from Caronia class into the
Brittania Grill restaurant. Cabin in the middle and
in a quiet area on Deck 2 (2042), just near the
Internet suite.
The Shangri La was a superb stop especially the
Lemon Tree restaurant.
Thank you for all your attention to details. We had
a great time now saving for the next trip!!
Regards,
Jolyon & Gail. |
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"..well organised website.." |
Sent: Wednesday, 07 Sep 2005
Hello there,
I would firstly like to compliment you on such a
good website! It is so well organised..Kind
regards
Diana |
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"..prompt and knowledgeable service.." |
Sent: Friday, 02 Sep 2005
Monica,
...I was impressed with your prompt and
knowledgeable service and that I was able to reach
you direct on each occasion. In future I will be
contacting Best Cruises ( or Best Flights ) for all
travel that I cannot book direct with the airline
online. I receive your newsletters and have your web
sites saved with my favourites. I had referred my
neighbour to you to book an around the world holiday
and they were impressed with your service and the
prices. Another friend in Mandurah also speaks
highly of your service and prices
Malcolm |
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"thoroughly enjoyed.." |
Sent: Tuesday, 19 July 2005
Hi Lisa,
Thoroughly enjoyed Celebrity Constellation Cruise to
the Baltic.
AT WORK FOR A WHILE, Can shuffle classes to do 21
Aug trip on Pacific Sun. Can you quote a good price.
Any other options around then.
Paul & Genny |
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"great advocate" |
Sent: Thursday, 16 June 2005
Lisa,
THANK YOU so much for all your help!! I really
appreciate it and of course I'm now a great advocate
for Best Flights. I've been trying to find a good
travel agent for years and you professionalism is
hard to beat, not to mention the convenience of
doing it all by phone/email!
Everything looks fine and I'll ring up with my
credit card details a bit closer to the end of the
month.
Cheers
Janie |
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"the best..." |
Sent: Thursday, 2 June 2005
Hello Best Cruises,
The Best Cruises website is the best in the cruising
market! Even late at night when everyone is closed
you can still get a good feel for prices.
Thank you
Mr David White |
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"best holiday I have ever had." |
Sent: Thursday, 19 May 2005
Hi Monika
I have just arrived back at work after our honeymoon
to Hawaii. Thank you so much for the organising the
best holiday I have ever had. The Pride of Aloha was
a very beautiful ship and the destinations were
amazing. It was a great experience to be able to see
hot new lava flowing from the volcanoes into the
sea, something that everybody on the ship got to
experience. Honolulu was different to what I
expected but nether the less still amazing and an
enjoyable place to holiday. The breakfast provided
by the hotel was a little bit different to what we
thought a continental breakfast would be.
Thank you once again for all of your help and I will
definitely be contacting you for any future
cruising.
Brooke Salter |
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"fantastic" |
Sent: Tuesday, 17 May 2005
Hi crew,
Thanks for the welcome home mail... it was the best
cruise so far... please find me another asap. I am
serious. It was fantastic and want to go on the
world one now but not on the QE2 this time. Wanted
to book onboard for that but found that the Queen
Mary 2 doesn't do that big one. I will contact u
soon to look for another but really want to go again
for longer and see more places in this big world. Thank you again for the
assistance towards the beginnings of my travelling
life....
Cheers,
RHONDA DALGLEISH |
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"invaluable" |
Sent: Friday, 13 May 2005
I would like to thank Carl for his assistance in
organizing and booking our cruise. The efficiency,
service, and great sense of humor provided by Carl
was invaluable. Thank you for making my first
experience of planning and booking a holiday a
breeze. We are looking forward to setting sail.
Many thanks to the crew, especially Carl.
Kind regards
Ian & Lesley |
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"wonderful holiday" |
Sent: Thursday, 14 April 2005
Hi Monika
Received the tickets and have had a wonderful
holiday - I cannot recommend Celebrity enough, great
service, great food and excellent entertainment.
Cheers
Mandy Koch |
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"excellent services" |
Sent: Monday, 11 April 2005
Attention: Gary Elliott, General Manager, Best
Flights
Accolade for Sue Naudin
I am writing to express my appreciation of the
excellent services provided by Sue Naudin,
Bestflights, in arranging flight and cruise bookings
for me and my family when we went on a
round-the-world trip in January/February this year.
We were much impressed by her prompt replies to all
our enquiries. She was helpful and courteous from
the very first day we contacted Bestflights with a
rough outline of our trip months before we left for
our holiday. That was our first trip with
Bestflights, and I expect we will continue to use
Bestflights for our future overseas trips given our
recent favourable experience with services provided.
Regards
Chulee |
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"kind assistance" |
Sent: Friday, 8 April 2005
Hello Monika
We had a great vacation on the Sapphire Princess,
loved the ship and the accommodation was beautiful.
Thank you for your kind assistance in booking the
cruise.
Kind regards
Pam |
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"what I have been looking for..." |
Sent: Thursday, 7 April 2005
dear sir
I like your web site it is what I have been looking
for, my wife and I like cruising around the south
pacific and you have that covered very well.
We have been on 13 cruises so far, and again on
September the 10th we are sailing on the pacific sun
which we are looking forward to.
Keep up the good work and send me any bargains you
get by e-mail, as I am always on the look out for
cheap cruises (We like to go once a year so we are
looking at October or November 2006.)
But that could change if a real bargain came our way
in the future.
yours sincerely
ROSS |
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"best I have used" |
Sent: Wednesday, 6 April 2005
Hi there
Your web site is one of the best I have used in this
field!
Regards
Lyn Ward |
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"fantastic holiday" |
Sent: Friday, 25 March 2005
Hi Everyone
We went on the Pacific Sky cruise from Brisbane to
Cairns, because of cyclone Engrid we had a change of
plan, we had a fantastic time on the cruise it was
our first cruise and want to go again, we are
retired so are able to go away any time, if any good
specials come up we would love to hear about them, I
cant give enough praise to the Captain and all the
crew they were fantastic all of them, all the
comments on the news and in the papers about Pacific
Sky, well we enjoyed our trip, you cant blame the
crew if the ship has a problem, all in all we had a
fantastic holiday and have recommended you to all
our friends.
Regards Kathy |
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"holiday of a lifetime" |
Sent: Thursday, 10 March 2005
Hi Monika,
What can I say! Thank you for your help is
organizing a “holiday of a lifetime”. New York to
Sydney on the QE2 was the best most fantastic
experience. We LOVED New York and the 36 days spent
on the QE2 will be always in our minds. The QE2 is a
grand old lady and the crew were absolutely
fabulous, we were thoroughly spoiled and very sorry
when it was time to leave. We are now committed to
saving very hard and completing the Round the World
Cruise from Sydney to New York as soon as possible.
We made wonderful new friends and visited exotic
ports as a bonus.
Thank you once again we will be in touch very soon.
Kind Regards
Maureen White |
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"great time" |
Sent: Tuesday, 8 March 2005
Hi Monika
Just wanted to let you know, we had a great time
cruising the south pacific on the pacific princess.
The ship was very nice !!
I look forward to cruising on the new ship coming to
Australia next year, the dawn princess, and would
defiantly love to try one of the bigger ships.
Regards
Julie |
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"surpassed my expectations" |
Sent: Tuesday, 1 March 2005
Dear Madam/SirI have just returned from a cruise
on the MV Funchal, booked for me by your agent Sue.
I would like to report that the trip well
surpassed my expectations. It was my first cruise,
which may explain some of my enthusiasm. Although
the ship is relatively small, and quite old, all
aspects of the service, facilities and entertainment
were of a very high standard.
Yours sincerely,
Margaret |
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"efficiency" |
Sent: Monday, 28 February 2005
The ship (Voyager of the Seas - Royal Caribbean) was
incredible!! I can't imagine how amazing the
Navigator must be being a bit newer, but we were in
total awe of the Voyager. It was so huge and plenty
of things to do (and a fair few Aussies on the crew
which made it that much more enjoyable!), excellent
service and facilities. It seems like it's based
more for the upper class, the main dining area was
incredibly formal and we only ate there once (we're
very simple people) and ate every nite at Johnny
Rockets instead. But the balcony room was fantastic,
the ensuite was better than the hotels we stayed in
in the USA, and the stateroom attendant made your
bed in the morning, then turned it down at nite for
you (and made animals with your towels for
decoration). We had an absolute ball We spoke to a
few Americans who were regular cruisers, and they
all said it was the best ship they had sailed on so
far. We definitely want to go again and we wouldn't
go with any other cruise liner, hopefully we can get
on the Navigator next time, or even the new one
that's due to come out very soon which is even
bigger!
There was mostly middle-aged and elderly people on
the ship (very few singles) and lots of kids, they
seemed to have a really good kids program. And
although there's a lot of people on the ship, it's
big enough that it doesn't feel crowded at all. The
shopping in the ports was fantastic too, we came
back with a third suitcase full of buys!!!Lauren |
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"big thank you" |
Sent: Monday, 28 February 2005
Hi Monika
I just want to say a big thank you to you for all
your help organising my honeymoon throughout last
year! We had an absolutely amazing time and
everything went smoothly. Thank you SO much for all
your help, and I'll be coming back you to book my
next trip most definitely!!
Thanks again
Lauren |
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"efficiency" |
Sent: Wednesday, 23 February 2005
Thanks Monika, they certainly teach efficiency at
Best Flights. I think this is now 6 or 7 years that
Helen and I have been arranging our travel through
Best Flights. Standby for our Round the World in
September.
John M Jones |
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"very professional" |
Sent: Tuesday, 8 February 2005
Hi Sue !!
You really are a "darling" & obviously very
professional in your job !! It really is a pleasure
dealing with you !! Take this to your manager, & ask
him / her to call me, so I can "sing your praises"
to him / her too !! Thanks for the info 7 update !!
Kind Regards,
Tony xx |
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"wonderful cruise" |
Sent: Sunday, 30 January 2005
Thank you for all your responses to my enquiries regarding p&O cruise P504. I have just returned and had a wonderful cruise. I was able to easily get first seating with my other travel friends. Thanks again for your fast and efficient service. I don't travel a lot but I will certainly contact you again if i need travel arrangements.
Sincerely,
Jenny |
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"most memorable" |
Sent: Tuesday, 25 January 2005
What a wonderful holiday. We had perfect weather the whole time and calm seas for the cruise. Money well spent. We hired a red convertible in Rarotonga and had a ball. The reviews you read on sites such as cruise critic don't do the Tahitian Princess justice. The ship was terrific, food and staff excellent. We only had one problem with a bar supervisor.
The most memorable part of the trip was Marc's picnic in the water on the motu at Huahine, sitting up to our necks in water drinking beer.
Regards
Sincerely,
Gary Blaine |
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"good work" |
Sent: Sunday, 9 January 2005
Dear Best Cruises,
The Virgo Cruise my wife and I enjoyed last month to
Phuket was fantastic fun and worth every penny. With
the recent disaster, I hope your company will join
us in donating liberally to the relief effort. We
have all benefited from the beauties of the affected
region.
Keep up the good work!
Kent Logie |
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see all of 2004 testimonials here...
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